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Los departamentos de TI de hoy se enfrentan a una variedad de desafíos: el cambio de “mantener las luces encendidas” a habilitar la empresa digital; administrar y maximizar los datos en nube,

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ITIL define las 4 P’s de ITIL Service Design (o Service Management) como:

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Los departamentos de TI de hoy se enfrentan a una variedad de desafíos: el cambio de “mantener las luces encendidas” a habilitar la empresa digital; administrar y maximizar los datos en nube,

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ITIL define las 4 P’s de ITIL Service Design (o Service Management) como:

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A menudo las empresas necesitan un nombre para los procesos – incluso los más simples – para llevarlos a cabo con éxito. 

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Ya sea que esté ejecutando un Help Desk o un Service Desk, una de las métricas de soporte de TI más importantes a realizar es la primera resolución de contacto (FCR). 

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Entre sus funciones, la persona encargada de la administración de un proyecto tiene a su cargo planearlo, organizarlo, ejecutarlo y controlarlo.

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A continuación, enumeramos y explicamos las cualidades más importantes de un buen director de proyectos.

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